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People are our "secret sauce." The quality of our life-changing program depends entirely on the quality of our people. If you're a high-powered, empathetic person who might be seeking an impactful role in an intimate, patient-first work environment, get in touch!

Give to Live Health, LLC is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, genetic information, or any other protected status under applicable law. We are committed to providing a safe and positive workplace free from discrimination and harassment.

GLH Living Donor Ambassador

Position Summary - LDA West Coast

THIS POSITION WILL BE WORKING WITH A WEST COAST PATIENT POPULATION. The LDA plays a crucial role in GLH’s mission to help transplant patients in their effort to find lifesaving living kidney donors, while also unburdening transplant center staff. You will serve as a knowledgeable resource for kidney transplant candidates, their families as well as individuals considering living organ donation. Additionally the LDA is the point person for all day-to-day interface with the transplant center staff.

Key Responsibilities

The daily interactions with patients, caregivers, clinicians, potential donors and their communities is what makes this role uniquely rewarding. Are you ready for the challenge?

Patient & Caregiver Support

Educate transplant candidates and potential donors on living donation
Work with patients to strategize, develop, and assist in executing individualized community outreach in close collaboration with transplant candidates and their families
Available to answer questions, respond to concerns and help guide patients and potential donors, throughout the process
Provide ongoing check-ins and track engagement progress

Potential Donor Engagement

Serve as a primary non-clinical point of contact
Explain the donation process, timeline, and common concerns
Ensure timely follow-up and handoffs to transplant centers

Transplant Center Coordination

Act as liaison for assigned centers
Share updates on candidate and donor activity
Ensure alignment with center protocols and respond promptly

Outreach & Education

Lead team meetings and community outreach
Develop and refine educational content
Track outreach effectiveness

Documentation & Reporting

Maintain accurate records of all interactions in CRM
Monitor key metrics and flag risks or delays.

Qualifications

Have some but not all? Don't let that hold you back. Include a cover letter or personal statement and tell us why you are meant to help patients get a second chance at life.

Most Important

Uniquely strong interpersonal and empathetic communication skills
Ability to build trust-based relationships with diverse stakeholders
Self-starter with meticulous organizational skills
3+ years in healthcare, patient advocacy, or related field
Ability to work independently but also manage multiple communication channels and priorities within a team setting
Commitment to confidentiality, HIPAA compliance, and professionalism

Strongly Preferred

Experience in a transplant setting as a donor, recipient, coordinator, administrator (or related field)
3+ years experience in outreach or community engagement
Comfort working remotely with CRM and collaboration tools
Bachelor’s degree
Spanish proficiency is a plus
Experience with Word, Excel, PowerPoint, Canva and Keynote
Excellent written and oral communication skills

Benefits

Competitive salary commensurate with experience

Schedule & Expectations

Full-time, remote
This position works with west coast transplant centers and patient populations (pacific time zone)
Monday–Friday (west coast business hours) with some west coast evening hours (approx 2-3x per week) and occasional weekends
Response expectations:
- Internal/center communications: within 4 business hours
- Candidate/donor inquiries: within 24 hours

Comprehensive benefits tailored for each team member

An opportunity to make a meaningful impact

On the lives of individuals and families through promoting living organ donation
Giving hope to patients who might be frightened and confused about their future.
Equal Opportunity Employer; accommodations available

This summary is an accurate representation of the responsibilities and qualifications required for this position as of the posting date. Management reserves the right to update or cancel any or all of these materials at any time. The full job description can be found at https://givetolivehealth.com/lda-job-description